Privacy Policy

Privacy Policy

JAGS MONEY SDN BHD, (“JAGS”) or as appropriate in the context, “we”; “us”; or “our”) respects the privacy of our users and customers (“you”, “your”) and we are committed to protecting your privacy. whether or not you are an JAGS customer (“Customer”), a customer who has signed up for our website or a visitor onto our website (“Visitor”). JAGS is committed to protect every individual’s privacy. This Privacy Policy sets out how JAGS, will handle personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”) and other Laws of Malaysia.


JAGS shall not, as a condition of providing services to you, require your consent to the collection, use, or disclosure of your personal data beyond what is reasonable to provide you with the services. As part of our continuous efforts to keep you informed on our new services, we may contact you via mail, email, telephone, SMS, or by any other means. You have the option to decline any or all of these communications by following the instructions included in these communications, or by contacting us directly.


JAGS will collect information and document containing the following information of the Data Subject as follows: Name, NRIC/Passport number, Residential address or correspondence address, Email address, Contact details, Services usage / transaction history, Computer IP address and  Date and time the Customer access the Services when the Customer registers to the Service and/or use JAGS services (collectively, the “Personal Data”), directly from the owner of such Personal Data (the “Data Subject”, including without limitation the Customer, persons privy to the Customer’s use of the Service such as the beneficiary of the remittance order) and/or from third party sources available to JAGS.


JAGS will use and disclose the Personal Data for the following purposes: –

  1. For performance of a contract.
  2. To facilitate JAGS in providing and delivery of any services to the Customer, which may include but not limited to carrying out transactions the Customer has requested e.g., money transfers, and which will assist JAGS in improving and developing these services mentioned;
  3. To analyse customer’ activities and patterns and consumer behaviour to help improve JAGS’s services towards the customers.;
  4. To identify and verify the customers, the general organisation and management of the customer’s account, the information the customers provides and to operate the Service generally.;
  5. To send the customers with marketing communications such as advertising and promotional purposes in connection with the Service provided.;
  6. To process customers personal data in a fair and lawful manner and JAGS will be clear and transparent on how we process your personal data.
  7. To those countries which may have differing data protection legislation, JAGS ensure that it will always meet its local legal and regulatory obligations.


JAGS will not sell, rent, or license any personal data that we have collected from any individual. JAGS does not disclose any personal data for any secondary purpose unless your consent has been granted or if permitted or required under the PDPA, or any other application laws or regulations. From time to time, we may collaborate with third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties.

Please note that the use of the Internet and/or our Platforms cannot be made entirely secure, and we therefore are unable to guarantee the security or integrity of any Personal Data which is transferred from you or to you via the Platforms. You undertake to bear the risks of any transfer.


We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.


The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


We will endeavour to always uphold these principles to the best of our ability and hold ourselves accountable for doing so.


We may amend this Privacy Policy from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices


We welcome your feedback, comments, and any questions that you may have.

If you wish to contact us, please write to us at the address below, referencing “Privacy Policy”:

JAGS Money Sdn Bhd (1329310-M)
A-9-4 Northpoint Office,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur.

Tel: 603-2779 1030